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Nurturing Success: The Crucial Role of Supporting Outsourcing Teams

4 min read

11/01/24 16:38

Outsourcing has become a cornerstone of modern business, allowing companies to access a global talent pool and streamline operations. According to a report by ReportLinker,  the value of the outsourcing sector is expected to grow by USD 75.89 trillion between 2023 and 2027 at a compound annual growth rate (CAGR) of 6.5%. However, the success of outsourcing isn't solely dependent on cost-effectiveness and efficiency; it hinges on the well-being and productivity of the workers fueling the industry.
 

The Numbers Speak: The Growing Outsourcing Landscape

Despite the industry's exponential growth, the attrition rate among outsourcing workers is a concern. A survey conducted by Deloitte revealed that turnover rates in outsourcing can range from 20% to 40%. This high attrition poses a challenge to companies aiming for long-term success in outsourcing partnerships.

The Human Element: Nurturing Talent Beyond Transactions

Help and support for outsourcing workers extend far beyond mere transactions and project deadlines. It encompasses a holistic approach to employee well-being, acknowledging the human element in this global network of talent.

In a study conducted by Harvard Business Review, it was found that companies investing in the well-being of their outsourcing workforce experienced not only lower attrition rates but also increased productivity. The study revealed that a supportive work environment, access to training and skill development, and a sense of belonging were key factors that contributed to the success and satisfaction of outsourcing professionals.

The Role of Mental Health Support: A Growing Imperative

In the fast-paced world of outsourcing, mental health often takes a back seat. However, recognizing and addressing the mental well-being of outsourcing workers is crucial. According to a report by the World Health Organization (WHO), mental health issues contribute to a significant portion of global economic loss, and investing in mental health initiatives can result in a positive return on investment.

Companies that prioritize mental health support for their outsourcing workforce witness increased employee engagement, reduced absenteeism, and improved overall job satisfaction. This is not just a compassionate approach but a strategic one, contributing to the longevity of outsourcing partnerships.

Syone, committed to the well-being of its workforce, has implemented a comprehensive program called Pulso. This initiative allows our coworkers to access free sessions with psychologists, providing vital mental health support. Additionally, Pulso extends its benefits to cover sessions in other critical areas such as law, finances, and more.

By fostering an environment that prioritizes the holistic well-being of our team members, Syone not only embraces a compassionate approach but also strategically invests in the sustained success and satisfaction of our outsourcing workforce.

Bridging the Cultural Divide: Training and Development Initiatives

Beyond mental health, the success of outsourcing ventures relies heavily on bridging the cultural divide between the outsourcing team and the client company. Investing in training and development programs that focus on cultural sensitivity and effective communication is paramount.

A report by McKinsey & Company highlights that companies with robust training programs for their outsourcing workforce achieve higher levels of client satisfaction and project success. These initiatives not only foster a deeper understanding of the client's expectations but also empower outsourcing professionals to navigate complex cultural nuances seamlessly.

At Syone, we are dedicated to the continuous growth and development of our team through two flagship programs - UP Skill and UP Team. UP Skill is designed to provide our coworkers with internal training on technical subjects and management. Moreover, it extends its reach to training on partner technologies such as Microsoft, Red Hat, Elastic, and more. This ensures that our team remains at the forefront of industry trends and equipped with the latest skills.

Complementing UP Skill, UP Team has a distinct objective – to foster and strengthen relationships between coworkers through internal events and activities. By creating a bond among our team members, UP Team not only enhances the workplace experience but also contributes to more cohesive and effective collaboration within our projects. These initiatives reflect our commitment to, not only meeting technical demands, but also nurturing a collaborative and culturally aware outsourcing workforce that excels in projects delivery.

Conclusion: A Win-Win Approach

As the outsourcing landscape continues to evolve, companies must recognize that success is not solely measured by cost savings and operational efficiency. The true measure lies in the well-being and success of the individuals powering this global engine of productivity.

By providing comprehensive help and support, companies not only foster a positive work environment but also lay the foundation for enduring and fruitful outsourcing relationships. In doing so, they contribute not only to the success of their business but also to the growth and prosperity of the individuals who form the backbone of the outsourcing industry.

If you aspire to be part of a dynamic, empowered outsourcing team you can check our careers page!

At Syone, we are not just building projects; we are fostering a community of skilled and inspired professionals where success is not only measured in numbers but in the collective achievements and well-being of every team member.

Henrique Encarnação
Written by Henrique Encarnação

Marketing Specialist devoted to communication, technology and sports. With a degree in Culture and Communication at University of Letters Part of the Open Source Lisbon organization team. Passionate with AI and Spicy food.

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